Shipping policy
At VELERE we strive to ensure your jewelry arrives safely, quickly, and beautifully packaged.
Processing Time:
All orders are processed within 1–3 business days.
During high-demand periods or product launches, processing may take up to 5 business days. You will receive a confirmation email once your order has shipped.
Shipping Methods & Delivery Times:
We offer standard and expedited shipping options:
• Standard Shipping: 3–7 business days
• Expedited Shipping: 1–3 business days
Delivery times may vary depending on your location and external factors beyond our control.
Shipping Costs:
Shipping costs are calculated at checkout based on the shipping method and destination. Orders over $100 qualify for free standard shipping.
Order Tracking:
Once your order ships, you will receive a tracking number via email so you can follow your package every step of the way.
International Shipping:
We currently offer international shipping to select countries. Delivery times and costs vary by location. Customs fees and import duties may apply and are the responsibility of the customer.
Lost or Damaged Packages:
VELERE is not responsible for packages lost or damaged during transit. Please contact the carrier directly for assistance. If your order arrives damaged, contact us immediately at shopvelere@gmail.com so we can help.
Questions:
If you have any questions about your order or shipping, reach out to us at shopvelere@gmail.com and our team will be happy to assist you