Refund policy

Order Cancellations:

Orders can be canceled within 24 hours of purchase. After 24 hours, the order may have already begun processing and cannot be canceled.

 

Returns & Exchanges:

We want you to love your jewelry! If for any reason you’re not completely satisfied, you may request a return or exchange within 7 days of delivery. Items must be in original condition, unworn, and undamaged. Personalized or custom pieces cannot be returned.

To initiate a return or exchange, please contact us at shopvelere@gmail.com with your order number and reason for return.

Return shipping costs are the responsibility of the customer unless the item is defective or damaged.

Defective or Damaged Items:

If your order arrives damaged or with a manufacturing defect, contact us within 7 days of delivery. We will gladly replace or  defective items.

Order Changes:

Once an order is placed, changes to the shipping address or items are only possible within 24 hours. After that, we cannot guarantee modifications.

Privacy & Security:

Your personal information is safe with us. We never share your data with third parties and use secure methods to process payments.

Questions:

For any questions regarding orders, returns, or policies, contact us at shopvelere@gmail.com